# Activity booking software for operators who sign waivers, weigh guests and run boats > An activity is not a museum ticket. Every guest must be allowed to take part, must have signed, and must end up in the right harness, kayak or boat with someone who speaks their language. The booking is where that starts. *Source: https://itravel.cloud/activity-booking-software* ## Waivers, signed per person before anyone reaches the gate A waiver is your own words, in the languages you write it in, for the whole venue or for chosen products. Change the words and a new version starts; every signature points at the version its person read. - **Signed before arrival.** Each person signs on the ticket page; below the age you set, a guardian signs for them. - **Checked at the gate.** An unsigned ticket answers Waiver not signed and does not get in, offline too. - **Who signed.** Search by name, email, ticket code or order; print any signature with the words its person read, or download a CSV. - **Kept for your years.** Counted from the visit day, after which the person is masked out and the record that it was signed stays. An erasure request inside those years keeps the signature. ## Who can take part, and the details you need Each product carries your rule, every part optional: an age range on the visit day, a height and a weight range, and guests under a given age coming with an adult. It is checked at booking against the guest types’ ages, on every answer a guest gives, and shown on the shop page under Before you book. Questions per product cover weight, height, birth date, ID number, size, diet, language or anything else, per guest or once per booking. They are asked right after booking, on the ticket page and in the email, never inside checkout, so buying stays one step. A ticket still missing a required answer gets Details missing at the gate, and with a signal the steward fills it in on the phone. ## Weigh-in, named tickets and the guest list Switch on a weigh-in and the steward types the measured weight at check-in. The phone checks it against your limits, offline as well, and lets the guest in or says why not. A named ticket asks for a name and an ID number, which only you can change once given; the gate shows the first name, an initial and the last four characters of the ID. The guest list for a product, day and time shows names, answers, waivers or details still owed, who is in, and who booked. It prints and downloads as a CSV. ## Rentals by the hour, half day or until closing What you rent are items, each with its own count: single and double kayaks, or sizes. You set the lengths and price each per item, with starts every so many minutes. A booking holds the item on every slot its length covers, so a two-hour kayak at 10:00 and a one-hour kayak at 11:00 share the 11:00 kayaks, and the shop offers only starts with an item free all the way through. The Rentals page at the desk lists what is out (late first, with the fee so far), what is still to hand out and what is back. Handing out takes your deposit per item, in cash or by card on the cashier’s shift, or an ID document held, recorded by what it is and never its number. Today shows what is out, late and due back within the hour. ## Sessions with crew and boats A session is a departure: named start times with a length, such as a boat at 10:00 and 14:00. Each departure with guests appears on the Crew plan beside your guides and skippers, with their languages and licence expiry, and your boats, with seats and days off. Warnings come in words: a clash, a boat off the road, too few seats, nobody who speaks the language a guest asked for. Fill from free suggests speakers first, never anyone busy or with an expired licence, and the smallest free boat that seats the party; nothing is saved until you press Save. Set a minimum to run and how many hours before the start you decide. A departure still short then appears under Needs a person: run it anyway, or cancel, and every guest is told and may move or take a full refund. It cancels by itself only if you switch that on. ## Private hire, quoted and paid in stages A hire is a space you rent out whole, such as a room, a boat, a lane or the whole venue, at the times you set, one booking per time. Its price is your rule: a base price up to a number of guests, a price per extra guest, a maximum, a deposit percentage and the balance due a number of days before. Enquiries come from the shop or the desk. The quote holds the time until the day you choose. The guest accepts on their own page and pays the deposit through your payment provider, and the hire is booked. The balance link goes a week before it falls due, with a reminder the day before, or the desk takes it at the till. Cancelling follows your terms: until how many days before, and whether the deposit comes back. A party is a hire with your party menu, priced per child or per party, and an invitation page where each family answers and the adult signs the child’s waiver. At the door, the guest list for the party’s time shows each booked party and each child coming, with the families’ answers and the waiver mark; staff tap Mark arrived, and the list prints with tick boxes. ## Questions ### Can I use it today? It is in early access: request it and we will be in touch. ### What happens if a guest arrives without signing? The gate says Waiver not signed and does not let them in. With a signal, the steward opens the waiver on the phone and the guest signs there, or the box office signs them on its own screen. Offline, nobody unsigned gets in. ### Can one guide end up on two sessions at once? The Crew plan shows it as a clash on both departures, in words, and fill from free never suggests someone who is busy. The assignment is yours to make; nothing is reshuffled behind your back. ### What if a kayak comes back late? The take-back works out your late fee: one fee for each started period after the due time, once past your grace. It is paid from the deposit, in cash or by card, or waived with a reason, and the deposit goes back on the method it was taken by.