# Attraction ticketing software for the whole day, from the online shop to the gate > A venue sells the same places on its website and at its box office, then lets people in through a gate that cannot wait for a signal. iTravel Attractions keeps one count of every place behind all three, on each venue’s own clock, and says in words what needs a person. *Source: https://itravel.cloud/attraction-ticketing-software* ## Before the doors open: set it up the way your venue works A museum, a zoo, a deck and a boat operator are built from the same parts, and each ends up looking like itself. - **Venues.** Each with its own place, time zone and currency, so every time is local. Several venues sit under one account. - **Start from a kind.** A museum starts as a day ticket, an observation deck as timed entry, a harbour cruise as sessions: starting values you change. - **Your guest types.** Adult, child, senior, resident or whatever you sell, each with its ages. - **Closed days, add-ons and promo codes.** Closed dates the shop respects, extras sold with a ticket, codes with your own dates and uses. - **A set-up check in words.** A ticket with no price, times outside opening hours, no way to take money: each is said before a guest finds it. ## All night: the online shop Guests pick a day on a month calendar that shows what is left, then a time from chips that say the same. Several tickets go in one basket, and the places are held for 15 minutes while the guest pays through your own payment provider. Tickets arrive by email, with a ticket page carrying a signed QR code. Guests change the day or time, or cancel, inside the policy you set: how many hours before, and what share comes back. Leave it empty and the option is not offered. For an on-sale rush, the waiting room lets in as many buyers a minute as you say, and shows everyone else their wait. ## Opening hour: the gate The gate is a phone. It loads the day’s tickets and the venue’s public signing key, then decides every scan itself, so it keeps answering when the network drops. A ticket sold after its last sync still passes, because the signature is the proof. Answers are in words: valid, already used (when, at which gate), not today (and which day), cancelled, moved, waiver not signed, check age. An Entry and Exit switch counts who is inside now; re-entry is your rule. Each phone is paired by a one-time link and switched off in one click if it goes missing. ## All day: the box office and the cash-up The till shows today’s tickets and the next times with what is left. It takes cash with the change worked out, a card on your own terminal recorded with its reference, or a gift card, and sells from the same count as the website. Tickets print from the browser or go by email. A cashier opens a shift with a float. Closing works out what the drawer should hold, sets it against what was counted, and keeps any difference with the cashier’s own words, never quietly corrected. The cash-up prints. From the orders desk, staff resend tickets, move an entry, or cancel with a reason and a refund never above what was paid. ## Mid-afternoon: Today, the calendar and the weather Today shows expected, inside now, takings per currency, the next entries with how full they are, and what needs a person: a payment that arrived after its places had gone, a refund to make by hand, a shift left open, a gate phone gone quiet. The calendar colours each day by how full it is. When the weather turns, close one entry or the whole day from there: it first tells you how many orders that touches, then emails each guest, who may move or take a full refund whatever your usual policy says. ## Members, gift cards and every other kind of ticket All of these work through the same shop, box office and gate. - **Members.** Plans for one person, two or a family, with visit limits, blackout days and guests; a member card with a signed QR; renewal reminders before the end. - **Gift cards.** Sold and spent in part online or at the desk, with a balance page for the holder. - **Waivers and guest details.** Signed per person before arrival and checked at the gate. - **Combos across venues.** One price over parts at any of your venues, each part taking its own places and keeping its share of the money. - **What a ticket includes.** Rides or shows used once or as often as you allow, any three of eight, or a pass valid N days from its first scan. - **Seating and journeys.** Seat maps with price zones; hop-on hop-off routes with boarding scans. ## After close: the reports Sales by day, ticket, guest type and channel. Visits: sold, let in, no-shows. Gate entries and exits per hour and device. Every cash-up. Revenue earned, and what is paid for days still to come. What you owe on gift cards now, and membership money earned month by month. Every table downloads as a CSV. ## Questions ### Can I use it today? It is in early access: request it and we will be in touch. ### What happens at the gate when the Wi-Fi drops? The guest notices nothing. The phone already holds the day’s list and the venue’s public key, so it checks each signed code itself. Scans wait on the phone, each with its own ID so sending one twice changes nothing, and sync when the network returns; while online, it picks up refunds, moves and new sales every 30 seconds. ### We run several sites. Is that one account? Yes. Each venue keeps its own place, time zone and currency. Today and the reports cover the account, with takings per currency, and a combo can join tickets from different venues. ### Can we bring our existing bookings across? Products and prices come in from a spreadsheet, with a preview before anything is created. Bookings already sold in another system, with their codes, do not import yet.