Tag
Documents & vouchers
A free one-page hotel voucher in Word and PDF, laid out the way a front desk reads it: the hotel's confirmation number first, then guests, dates, rooms, who pays and a 24-hour line. Notes on every field, how to fill it in, and the mistakes a Word voucher invites.
The iTravel team 6 min read
Documents & vouchers
A confirmed hotel booking can still fail at check-in. When to reconfirm under your own policy, what to check line by line, how to record who at the hotel said yes, what to do when the hotel cannot find the booking, and a week of reconfirmations worked through.
The iTravel team 9 min read
Running a portal
Every sold booking owes its supplier a cost, by a date your contract sets. How to fix both at the sale, work a payables desk by due date, handle cancellations and changes, reconfirm before arrival, and match the supplier's invoice, with a worked example.
The iTravel team 9 min read
Documents & vouchers
A hotel voucher is accepted when the desk can match it to a booking it already holds, in under a minute. The fields that make that possible, the two references, the sentence about who pays, why vouchers get rejected at check-in, and how numbering and a QR check settle the argument.
The iTravel team 9 min read
Hotels & inventory
Sell a room instantly when you can guarantee it. Sell it on request when you can't: the agent books, the room is held, nothing is charged, and you answer by a deadline. When on request beats closing a date, what the agent sees, and why your public website should take an enquiry instead.
The iTravel team 8 min read
Hotels & inventory
An allotment is the rooms a hotel holds for you, the release period is when the unsold ones go back, and a stop-sale closes a date whatever is left. How the three interact, a 10-room worked example, and which control to use when.
The iTravel team 8 min read
Hotels & inventory
A cancellation policy agents can't misread is a set of rules, not a paragraph: steps by days before arrival, what each step costs, whose clock the deadline runs on, and what a no-show costs. How to build one, freeze it on the booking and show it once.
The iTravel team 8 min read
Running a portal
The week you load your contracts into a new system is the week you find out what they actually say. The real shape of each of the three verticals, the traps in each, and the order that makes the loading week short instead of long.
The iTravel team 7 min read
Field notes
Written for people running a travel business — net rates, sub-agent credit, contracted inventory, and what actually moves bookings. No sequences, no drip, unsubscribe in one click.
