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A hand marking dates on a paper wall calendar with a purple pen Hotels & inventory

Writing cancellation policies agents can't misread

A cancellation policy agents can't misread is a set of rules, not a paragraph: steps by days before arrival, what each step costs, whose clock the deadline runs on, and what a no-show costs. How to build one, freeze it on the booking and show it once.

The iTravel team 8 min read

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