Tag
Documents & vouchers
A confirmed hotel booking can still fail at check-in. When to reconfirm under your own policy, what to check line by line, how to record who at the hotel said yes, what to do when the hotel cannot find the booking, and a week of reconfirmations worked through.
The iTravel team 9 min read
Documents & vouchers
A professional itinerary tells the traveller where to be, at what local time, who meets them and whom to call. What every day must show, the rules on times and language that stop the usual mistakes, and a four-day itinerary laid out as tables you can copy.
The iTravel team 9 min read
Documents & vouchers
A trip needs several papers because several people act on it: the hotel desk, the driver, the guide, the traveller, the partner agency, your accounts. Which document does which job, who gets which copy, how to number them, and one trip's full set worked through.
The iTravel team 9 min read
Quoting & CRM
The handover is the moment a won deal becomes someone else's job. What operations needs from sales, who owns the file, how travellers, flights, suppliers and money due both ways should arrive, what the papers carry, a worked example and a checklist.
The iTravel team 9 min read
Documents & vouchers
A hotel voucher is accepted when the desk can match it to a booking it already holds, in under a minute. The fields that make that possible, the two references, the sentence about who pays, why vouchers get rejected at check-in, and how numbering and a QR check settle the argument.
The iTravel team 9 min read
Attractions & venues
A weather closure policy is written before the storm: who decides, what closes, how every ticket holder hears, and whether they get a new date, a refund or credit. What the software must do on the day, and a storm afternoon worked through.
The iTravel team 8 min read
Attractions & venues
Timed entry is two numbers, not one: how many people the building holds at once and how long a visit lasts. How to turn them into places per slot, what a slot holds while a guest pays, where members and groups fit, and a worked example.
The iTravel team 8 min read
Attractions & venues
A gate that asks a server about every ticket stops when the signal does. What a ticket code must carry to be checked offline, how refunds, re-entry and several gates behave while offline, and what happens when the phone reconnects.
The iTravel team 9 min read
Attractions & venues
A cash-up only proves something if every coin in the drawer belongs to one person's shift. The float, shifts per cashier, cash against card, refunds from the drawer, the count and its difference, who signs off, and a worked example.
The iTravel team 8 min read
Field notes
Written for people running a travel business — net rates, sub-agent credit, contracted inventory, and what actually moves bookings. No sequences, no drip, unsubscribe in one click.
