Tag
Documents & vouchers
A confirmed hotel booking can still fail at check-in. When to reconfirm under your own policy, what to check line by line, how to record who at the hotel said yes, what to do when the hotel cannot find the booking, and a week of reconfirmations worked through.
The iTravel team 9 min read
Quoting & CRM
The handover is the moment a won deal becomes someone else's job. What operations needs from sales, who owns the file, how travellers, flights, suppliers and money due both ways should arrive, what the papers carry, a worked example and a checklist.
The iTravel team 9 min read
Quoting & CRM
A rate sheet earns its keep when a quotation prices itself from it. What each kind of supplier rate has to hold, seasons set once, validity and renewals, the supplier's paper on the rate, spreadsheets per kind, and a three-night quotation priced from three rate rows.
The iTravel team 9 min read
Field notes
Written for people running a travel business — net rates, sub-agent credit, contracted inventory, and what actually moves bookings. No sequences, no drip, unsubscribe in one click.
