iTravel journal
How DMCs, tour operators and agencies put their inventory, their agents and their money in one place — written by the people building it.
Documents & vouchers
A QR on a voucher is worth printing only if the page it opens says, from your live records, whether the booking still stands. What the check page should show and hide, why its address must be a random token and not the voucher number, who scans it, and what a scan cannot prove.
The iTravel team 8 min read
Documents & vouchers
A professional itinerary tells the traveller where to be, at what local time, who meets them and whom to call. What every day must show, the rules on times and language that stop the usual mistakes, and a four-day itinerary laid out as tables you can copy.
The iTravel team 9 min read
Documents & vouchers
A trip needs several papers because several people act on it: the hotel desk, the driver, the guide, the traveller, the partner agency, your accounts. Which document does which job, who gets which copy, how to number them, and one trip's full set worked through.
The iTravel team 9 min read
Running a portal
Every sold booking owes its supplier a cost, by a date your contract sets. How to fix both at the sale, work a payables desk by due date, handle cancellations and changes, reconfirm before arrival, and match the supplier's invoice, with a worked example.
The iTravel team 9 min read
Quoting & CRM
The handover is the moment a won deal becomes someone else's job. What operations needs from sales, who owns the file, how travellers, flights, suppliers and money due both ways should arrive, what the papers carry, a worked example and a checklist.
The iTravel team 9 min read
Quoting & CRM
A rate sheet earns its keep when a quotation prices itself from it. What each kind of supplier rate has to hold, seasons set once, validity and renewals, the supplier's paper on the rate, spreadsheets per kind, and a three-night quotation priced from three rate rows.
The iTravel team 9 min read
Quoting & CRM
A pipeline helps only when every stage says what must be true to move on and every open deal has a dated next action. Stages from enquiry to confirmed with an exit criterion for each, what moves a deal, lost reasons that teach you something, and the monthly owner view, worked through one month.
The iTravel team 8 min read
Quoting & CRM
Follow-up starts before the quotation leaves, with a validity date, one recommended option and a link the client can accept on. Then a schedule set by what the client did. Knowing it was opened, versions, expiry, what to say on day 2, 5 and 10, and one quotation worked through ten days.
The iTravel team 8 min read
Quoting & CRM
Lead management in a travel agency is four habits applied the moment an enquiry lands. One record per person, one owner, a deadline for the first reply, and the trip written down as the client said it. Where enquiries arrive, how to match people and share leads, and a worked weekend.
The iTravel team 8 min read
Field notes
Written for people running a travel business — net rates, sub-agent credit, contracted inventory, and what actually moves bookings. No sequences, no drip, unsubscribe in one click.
