iTravel journal
How DMCs, tour operators and agencies put their inventory, their agents and their money in one place — written by the people building it.
Attractions & venues
A gate that asks a server about every ticket stops when the signal does. What a ticket code must carry to be checked offline, how refunds, re-entry and several gates behave while offline, and what happens when the phone reconnects.
The iTravel team 9 min read
Attractions & venues
A cash-up only proves something if every coin in the drawer belongs to one person's shift. The float, shifts per cashier, cash against card, refunds from the drawer, the count and its difference, who signs off, and a worked example.
The iTravel team 8 min read
DMC playbook
A fixed departure is a promise with a date on it: so many seats, a day the rooms go back, a minimum you decide on. How to put departures and group blocks in front of agents so the seat count, the release and the money all hold, with a 30-seat example.
The iTravel team 9 min read
Running a portal
Running a trade portal and a consumer website on two systems means two allotments, two price lists and the same room sold twice. How one engine serves both, what each buyer sees, and how to price your website without undercutting your own agents.
The iTravel team 9 min read
DMC playbook
A package agents can book is a programme with its own price, its own departures and one set of terms, not a basket of separately priced parts. What to fix and what to leave open, how the price works, what happens when a hotel in it fills, and when a multi-item cart is the better tool.
The iTravel team 9 min read
Hotels & inventory
Sell a room instantly when you can guarantee it. Sell it on request when you can't: the agent books, the room is held, nothing is charged, and you answer by a deadline. When on request beats closing a date, what the agent sees, and why your public website should take an enquiry instead.
The iTravel team 8 min read
Hotels & inventory
An allotment is the rooms a hotel holds for you, the release period is when the unsold ones go back, and a stop-sale closes a date whatever is left. How the three interact, a 10-room worked example, and which control to use when.
The iTravel team 8 min read
Hotels & inventory
A cancellation policy agents can't misread is a set of rules, not a paragraph: steps by days before arrival, what each step costs, whose clock the deadline runs on, and what a no-show costs. How to build one, freeze it on the booking and show it once.
The iTravel team 8 min read
DMC playbook
Most DMCs already sell to sub-agents — in WhatsApp, over email, and on the phone at ten at night. This is what moving that network online actually involves, in the order it usually happens, and what changes when it works.
The iTravel team 6 min read
Field notes
Written for people running a travel business — net rates, sub-agent credit, contracted inventory, and what actually moves bookings. No sequences, no drip, unsubscribe in one click.
